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RETURNS AND REFUND POLICY

 

Thank you for considering Burwell Beans LLC for your coffee needs! Please read our returns and refund policy carefully, before contacting us.

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

We take pride in the quality of our products and strive to ensure that every bag of coffee you purchase from us meets your expectations.

However, due to the nature of food products, we are unable to accept returns for bags of coffee, unless there is a defect in the product or the packaging is damaged.

 

Gift Cards and Equipment

 

Gift cards are not returnable or refundable.

Equipment is not returnable or refundable unless there is a manufacturer’s defect. Equipment such as brewers and grinders is covered by the manufacturer’s warranty.

 

Requesting a Refund or Return

 

If you wish to request a return, please review the following policy:

  • All returns must be made within 30 days of the original purchase date.
  • To request a return, please contact us via email or phone with your order number and the reason for the return.
  • All returned items must be in their original packaging and condition.
  • If the return is a result of our error (e.g. incorrect item shipped, defective product), we will issue a full refund for the purchase price of the returned items and the cost of return shipping.
  • If the return is not a result of our error, we will only issue a refund for the purchase price of the returned items. Shipping and handling charges are non-refundable.

 

We hope this policy helps to ensure that you have a positive experience with Burwell Beans LLC. If you have any questions or concerns, please do not hesitate to contact us.

Contacting Us

You can contact us via email at info@burwellbeans.com via phone at 978-883-6017 or at our mailing address, Burwell Beans LLC, 421 Newburyport Turnpike, Rowley, MA, 01969.

  • dark timbre sumatra

    Dark Timbre

    $17.00$57.00 or subscribe and save 5%

    Dark Timbre

    $17.00$57.00 or subscribe and save 5%

    Dark Timbre is our top-selling Sumatra single origin coffee produced at the Pantan Musara Mill in Sumatra’s Aceh region.

    With a smooth, full-bodied dark roast and natural notes of baker’s chocolate, blackberry, and brown sugar, it’s the perfect choice for coffee lovers looking for a unique and delicious brew.

    Try Dark Timbre today and discover why it’s consistently a fan favorite.

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  • Sax Noir French Roast

    Sax-Noir French Roast

    $17.00$57.00 or subscribe and save 5%

    Sax-Noir French Roast

    $17.00$57.00 or subscribe and save 5%

    Sax Noir French Roast Blend  – Our darkest roast! Bold, spicy and smooth.

    Roast Level: Dark

    Ideal For: Presses, Pour-Over, Espresso

    Type: Blend

    Origins: Asia & Central America

    Process: Washed, Wet-Hulled

    Flavor Notes: Baker’s Chocolate, Spices, Roasted Hazelnut, Creamy

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encore black and white grinders
  • chemex classic series coffee maker

    Chemex® Classic Series Coffeemaker

    $46.98$51.30

    Chemex® Classic Series Coffeemaker

    $46.98$51.30

    CHEMEX® delivers the purest flavor experience.

    Made of non-porous Borosilicate glass which will not absorb odors or chemical residues.

    CHEMEX® pour-over allows coffee to be covered and refrigerated for reheating without losing flavor. Simple, easy to use with timeless, elegant design.

    The Classic Series used together with the scientifically designed, patented CHEMEX® Bonded Filters, will guarantee that our pour over brewing process will deliver the perfect cup of coffee, without any sediments or bitter elements.

    Use CHEMEX® Bonded Filters FS-100

    Chemex® Filters Pre-Folded Squares

    These CHEMEX® Bonded Filters pre-folded squares fits all CHEMEX® Coffeemakers except CM-1, CM-1C, CM-1GH, CM-FNX.

    The white filters go through an oxygen cleansing and hot water washing process that is a bleach-free, ensuring no chemical residue or taste is imparted to the filter. The filters are compostable and biodegradable.

    Chemex® Filters Pre-Folded Squares Natural

    These CHEMEX® Bonded Filters pre-folded squares fits all CHEMEX® Coffeemakers except CM-1, CM-1C, CM-1GH, CM-FNX.

    The natural filters go through a hot water washing process only, to retain the natural color.  The filters are compostable and biodegradable.

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